Availability of the right talent – in terms of quantity and quality is a critical input in any production function. This is particularly true for the IT-BPM sector where service output largely hinges on the quality of its human capital and where ‘Human Capital Availability’ is considered as the most critical differentiator for location choice among potential investors. The primary case for change is an urgent need to attract a higher proportion of the country’s educated workforce in joining the IT-BPM sector and also to create a training and skill acquisition environment that increases their industry readiness. In addition to interventions in training and skill development, there is also a need for stronger industry-academe linkages to support a more foundationally sound talent pipeline.
High Impact Programs